Leverage AI to improve call center
Revolutionizing call center quality monitoring
At Audioliz, we are committed to revolutionizing how call centers measure and optimize the quality of their customer service. As a provider of solutions for the call center sector, our goal is simple: to provide powerful and intuitive tools that allow you to continuously improve the customer experience and the performance of your call center. Every day, Audioliz supports companies internationally in monitoring, analyzing, and optimizing the quality of their customer interactions, thanks to cutting-edge technologies and a unique operational expertise..
- PRODUCT
A product designed by customer service and quality specialists
The Audioliz platform was created within Fidélis, a company that has been operating for over 10 years in the field of telephone fundraising for associations and non-profit organizations.
Faced with the operational challenges of quality management—time spent defining evaluation grids, listening to and analyzing calls, and debriefing teams—we saw a unique opportunity in voice analytics technologies. The development of Audioliz was carried out in close collaboration with our business experts, product experts, and development team. This approach ensures that our product is perfectly suited to the needs of operational and quality teams in call centers.
- MISSION
Helping businesses make the most of customer interactions
At Audioliz, we believe that listening to customers is key to any company’s success. However, many businesses struggle to fully exploit the potential that lies in analyzing customer interactions, particularly within contact centers. Indeed, most companies analyze only around 2% of their conversations due to a lack of time and appropriate tools.
Audioliz’s mission is to transform this reality.
Our goal is to provide call center professionals with modern, intelligent solutions to effectively analyze all customer interactions, assess agent performance, and improve their results through data-driven action plans that are comprehensive and accurate.
CULTURE
Our Values
Performance is driven by humans
We firmly believe that behind every interaction is a customer service expert. They are the ones who understand the nuances of service and, through our tools, can improve every contact. They are also the frontline managers who inspire teams daily to go beyond and deliver the best possible service.
We are experts in what we do
Our team brings together specialists in customer service and artificial intelligence. This dual expertise allows us to understand the needs of the teams interacting with call center customers and respond with relevant solutions.
Turning innovation into tangible value
Innovation is at the core of our approach. We constantly push the limits to offer increasingly efficient solutions tailored to the challenges of customer service. We put this innovation to work for our clients' performance.
We keep things simple
Ease of use is a priority for our company and is reflected, first and foremost, in our product vision. We want our clients to use our technologies without needing to develop new technical skills in artificial intelligence.
- OUR PHILOSOPHY
Making AI accessible and empowering customer service experts
At Audioliz, we believe that customer service experts are best placed to measure quality and improve call center performance. Our philosophy has always been to make technology accessible to these experts, enabling them to fully leverage innovations without needing advanced technical knowledge. Our solutions are designed to be easy to use, with one key requirement: there should never be a need to be an algorithm or prompt expert to define evaluation grids or analyze customer data.
- EXPERTISE
A dual expertise in Artificial Intelligence and Customer Service
At Audioliz, we are not just a software provider. We are a strategic partner offering comprehensive expertise in customer service and artificial intelligence.
Customer service expertise: Our know-how focuses on customer service management, both human and technical. Our teams understand the specific challenges faced by contact centers and customer service operations.
Artificial intelligence expertise: AI is constantly evolving, and Audioliz ensures that new technologies are continuously tested and validated. This technological monitoring allows us to offer our clients solutions that make the most of the latest advancements.
- ADDED VALUE
Consulting and support to ensure the success of your AI projects
Audioliz is more than just software: it’s a vision and expertise dedicated to customer service and call center operational performance. Our quality experts assist you in designing evaluation grids tailored to your goals, relying on expertise in CRM, processes, and customer data. This approach ensures that the data collected is immediately usable to improve customer interactions, processes, and achieve measurable results within controlled timeframes. Thanks to our solutions, our clients observe tangible increases in sales conversions, retention rates, customer satisfaction, and operational efficiency. With Audioliz, you don’t just listen to your customers—you fully leverage that information to outperform your competitors and enhance your teams’ performance.
