Boost call center performance with quality monitoring.
Companies who trust us
Make a direct impact on you call center KPI
By implementing our platform, contact centers see a dramatic improvement of their critical KPIs.
USE CASES
A solution suited to all use cases
Customer Service
Improve customer experience, satisfaction, and brand loyalty
Sales and Prospecting
Boost your sales teams performance
Assistance and Support
Handle your customers requests better and faster
Debt Collection
Improve the performance of your debt collection agents
- Analytics
Elevate your customer relations with data insights
- COACHING AND TRAINING
Improve the coaching and training of your agents
- quality monitoring
Automate quality monitoring & analyse 100% of interactions
Gain your customers’ loyalty by improving the quality of service
- Analyze 100% of conversations with AI
- Automate conversation scoring
- Detect risky situations and trigger alerts
- Analytics
Elevate your customer relations with data insights
Gain your customers’ loyalty by improving the quality of service
- Transform conversations into actionable data
- Make decisions with data using analytics
- Detect trends in customer expectations
- COACHING AND TRAINING
Improve the coaching and training of your agents
Gain your customers’ loyalty by improving the quality of service
- Identify strengths and areas for improvement for each agent
- Focus training efforts on key competencies
- Use role models to animate your coaching
BENEFITS
Empower your teams to focus on improvements
Spend more time on improvement plans
- No time wasted on listening to calls
- Easily navigate calls to find relevant examples for coaching
- Implement team wide improvement plans
Benefit from more targeted and effective training
- Receive feedback more quickly after a call
- Get coaching based on more relevant examples
- Encourage team members to inspire and motivate each other
PLATFORM
How it works
Our solution focuses on the essential features needed to measure the quality of interactions, and improve performance
Extract Data
Transcribe Conversations
Score & Analyze
Supervise & Manage Alerts
Access all conversations from the dashboard and dive directly into each call through its summary.
Get real-time alerts for interactions that may lead to dissatisfaction based on your set criteria.
Explore Data & Insights
Discover customer insights and continuously improve the customer experience.
Train & Coach Agents
Easily organize your coaching sessions and focus your efforts on key skills to improve performance.
SECURITY & SCALABILITY
A Secure Platform for Your Customer Data
Our SaaS platform combines robustness and scalability, leveraging a high-precision LLM model and advanced data protection measures, ensuring performance, security, and compliance on a large scale.
Data Security
We comply with GDPR standards and implement advanced security measures. Your data is thus secured and handled in accordance with European regulations
Scalability
Our SaaS solution easily adapts to your company's growth, supporting an increase in users and features while ensuring performance and reliability.
Multilingual
We use a reliable multilingual LLM model, providing high-quality transcriptions, ensuring accuracy and consistency when deploying across different countries.
RESOURCES
Learn about AI for quality monitoring
Testimonial
What our customers say about us
Jean Dupont
Sales Director
Jean Dupont
Sales Director
Jean Dupont
Sales Director
